February 9, 2023
Columbia, MD – February 9, 2023- Blend360, a leading provider of services in data science and talent solutions, announced today that they were awarded Best in Class for the fourth year in a row for world-class Customer and Talent satisfaction.
"We are thrilled to receive this recognition from ClearlyRated for the fourth year in a row," said Patrick Hennessy, CEO of Blend360. "At Blend360, we take pride in delivering exceptional customer service and ensuring that our clients are satisfied with the work we provide. This award is a testament to the dedication and hard work of our team."
ClearlyRated’s Best in Class award is given to companies that consistently deliver outstanding customer service and receive a high rating from their clients. The awards are based on data collected from thousands of client satisfaction surveys, and the winners are determined based on a rigorous evaluation process, using an NPS rating. This score, called Net Promoter® Score or NPS, is used to compare participating companies to respective industries such as Management Consulting.
Blend360 achieved a Best in Class NPS rating of 76% for customer satisfaction, while the company more than doubled in size during 2022. In addition, the Talent Solutions division ran a survey for their consultants and scored a 70% NPS score which is considered world-class. This puts Blend in an elite class as an industry leader in customer and talent satisfaction.
Co-founder Tim Berry stated, “We are proud to achieve these ratings this year, but our work is never done. We are always looking to raise the bar as we continue to grow. A big thanks to our employees and their outstanding commitment to delivering results for our clients!”
Clients had plenty of praise for Blend360’s world-class customer experience—see below for just a few highlights:
“The best thing about working with Blend360 is the people - they are smart, friendly, hard-working individuals with real-world, industry experience and they make a difference on our behalf every day. They make it easy to do business together and we love working with them!” -- Fortune 50 Technology Client
“I found the Blend team to be extremely valuable. They helped me gain the insight I needed to quickly make contributions. Additionally, Blend provided a constant support structure across project management, engineering, visualizations, and system design. If I needed something, they were there.”-- Fortune 50 Telecommunications Company
“Blend360 brings deep expertise across all aspects of Analytics to help advance our understanding of our customers and business performance. They adapt quickly to the changing landscape and have been strong partners in automating reporting of critical KPIs.” – Healthcare Client
“The entire Blend team has been amazing to work with! They've guided us through a high-stress, time-sensitive process with patience, and have remained calm when we were ready to stress out. On top of that, they prove time and again that they are experts in their field, and fully understand our needs. I can't say enough about how great the team has been.” -- Hospitality Client