Welcome to Evolve: A Blend podcast, where bold ideas meet real-world execution. At Blend, we're not just talking about the future of AI and innovation, we're building it. Join us as we sit down at the builders table with the builders, doers, and creators who are shaping what comes next.

What comes after SaaS in the age of agentic AI? In this episode of the Evolve Podcast, Steve Ashe, SVP, Decisioning at Blend, is joined by Greg DeMelo, CTO for 1:1 Customer Engagement at Pegasystems, and Ryan Serpan, Head of CX Practice at Blend, for a practical conversation on how AI, decisioning, and orchestration are reshaping marketing and CX. Together, they unpack why personalization has been so difficult to scale, what’s changing now, and how enterprise leaders can evolve their operating models for the next era of customer engagement.
