Operationalizing AI: From POCs to Practice

Astawa Alam
.
August 29, 2024
Operationalizing AI: From POCs to Practice

Eager to stay ahead of the curve, many organizations have embarked on AI experiments and pilot projects, hoping to capitalize on the technology’s capabilities. After those initial sparks of innovation have burned out, however, one key question remains: How do you move from isolated AI initiatives to fully integrated, everyday AI operations?

Blend has helped numerous Fortune 500 companies successfully make that leap– from small-scale proof of concept (POC) projects to embedding AI into daily workflows. Here, we'll discuss how a data-driven decision-making culture is vital, examine the role of cross-functional teams in driving AI innovation, and underscore the importance of embracing failure as a key part of the AI journey.  

Ready to take your AI journey to the next level? Let’s dive into the strategies that will help make AI a core part of your organization’s future.

Starting Small: The Power of Proof of Concept Projects

AI proof of concept (POCs) projects are an essential first step for businesses to test and refine their AI strategies. As highlighted in our collaborative article with DataIQ, Critical 7: Scaling to Production Level AI, POCs allow organizations to experiment with AI in controlled environments, securing early wins and minimizing risk. Rob Fuller, Chief Solutions Officer at Blend, emphasizes that proving the value of AI through small, targeted initiatives sets the stage for scaling efforts.

“To successfully earn stakeholder alignment, development of any AI initiative must be tied to a business problem that needs to be solved. Executive sponsorship is an overlooked component of scaling AI. If you cannot gain champions for initiatives in the business, you’ll find yourself stuck in a perpetual loop of proof-of-concept projects that never get off the ground.” explains Rob Fuller, Chief Solutions Officer

Rather than diving headfirst into large-scale projects, a well-executed POC can demonstrate tangible business value and provide actionable insights for further AI integration.

The key here is alignment—these pilots need to tie back to business objectives, ensuring that AI delivers measurable outcomes. As we noted in our previous blog, "From Hype to Reality: Navigating the Nuance of Early AI Adoption," it’s critical that companies avoid the temptation of AI as a “science experiment” disconnected from strategic goals.

Building an AI-Ready Data Ecosystem

For AI to deliver value, it needs a solid foundation—your data. Yet many businesses face challenges with fragmented, siloed, and inconsistent data. To scale AI effectively, creating an AI-ready data ecosystem is essential.

Start by conducting a comprehensive data audit to identify gaps and silos across your enterprise. This isn't just about cleaning up—it's about ensuring your AI models have access to accurate, high-quality data. Without this foundation, even advanced AI systems can lead to flawed decisions.

Next, break down silos and integrate data across departments for seamless information flow. Unified data allows AI models to work with broader, more accurate datasets, speeding up decision-making and enhancing outcomes. Establish governance frameworks to maintain data accuracy, integrity, and compliance.

An AI-ready data ecosystem is not a luxury—it’s critical to operationalizing AI successfully. By laying a strong data foundation, your business can unlock AI’s full potential.

For more detailed guidance, check out our full article– “From Fragmented to Formidable: Building an AI-Ready Data Ecosystem”

Embedding AI into Daily Workflows

Operationalizing AI involves more than running pilot programs. It’s about using AI to optimize workflows and solve problems across departments. In the "Sparking Business Passion for AI” eBook, we see a compelling example from the vertical farming industry, where AI-powered computer vision was used to remotely assess crop health, reducing manual labor and increasing accuracy. This demonstrates how AI, when operationalized effectively, can take over repetitive tasks, freeing employees to focus on more strategic initiatives.

Embedding AI in this way is about more than technology—it’s about mindset. In our blog post, "Kindling the AI Spark," we discussed the importance of creating a culture that supports AI adoption. It starts by encouraging employees to experiment with AI tools, from media creation and research to workflow optimization and decision-making. This enables them to uncover new ways AI can enhance their productivity.

Cross-Functional Teams and AI Innovation

Operationalizing AI successfully requires collaboration across the organization. As highlighted in our eBook, building cross-functional innovation teams allows departments to share insights and discover new AI use cases. Functional teams from departments like marketing, HR, and operations can meet regularly to discuss how AI can optimize their work, while executives can focus on strategic-level AI opportunities that span the entire company.

A tiered approach, starting with foundational teams and moving toward cross-department collaboration, ensures that AI is deployed where it makes the biggest impact. AI isn't confined to a single department—it’s a tool that can benefit the entire organization, and cross-functional teams are critical for identifying these opportunities.

Managing AI Failures and Fostering a “Fail Forward” Culture

Innovation isn’t possible without failure, and AI is no exception. Blend emphasizes the importance of maintaining a “fail forward” mentality to foster an environment where innovation thrives. Companies like Google and Microsoft have long embraced this mindset, allowing employees to experiment with AI without the fear of failure. This culture of experimentation accelerates learning, leading to rapid iterations and improvements in AI models.

Incorporating this "fail forward" culture is especially important when scaling AI to production. As organizations move beyond POCs, they will encounter setbacks, and how they handle those setbacks will determine the success of their AI initiatives. The key is to learn quickly and iterate—each failure is a step toward discovering what works.

“Companies that can swiftly adopt and integrate the latest AI innovations into their workflows and pipelines gain a competitive advantage in scaling AI capabilities.” shares Oz Dogan, President of Solutions and Service Lines

From Pilot to Practice

Operationalizing AI is about far more than experimentation. It requires businesses to build a culture of data-driven decision-making, foster cross-functional collaboration, and embrace failure as a part of the learning process. By starting with POC projects, businesses can secure early wins, align AI initiatives with their strategic goals, and pave the way for larger, more impactful implementations.

At Blend, we’ve seen firsthand how companies can move beyond AI experiments and scale AI solutions that drive innovation, efficiency, and long-term success. To truly unlock AI’s potential, businesses need to operationalize AI at every level—from workflows to executive decision-making.

If you're ready to make the leap from AI pilots to enterprise-wide AI transformation, now’s the time to take that next step. Take the first step by downloading our “Sparking Business Passion for AI” eBook.

Eager to stay ahead of the curve, many organizations have embarked on AI experiments and pilot projects, hoping to capitalize on the technology’s capabilities. After those initial sparks of innovation have burned out, however, one key question remains: How do you move from isolated AI initiatives to fully integrated, everyday AI operations?

Blend has helped numerous Fortune 500 companies successfully make that leap– from small-scale proof of concept (POC) projects to embedding AI into daily workflows. Here, we'll discuss how a data-driven decision-making culture is vital, examine the role of cross-functional teams in driving AI innovation, and underscore the importance of embracing failure as a key part of the AI journey.  

Ready to take your AI journey to the next level? Let’s dive into the strategies that will help make AI a core part of your organization’s future.

Starting Small: The Power of Proof of Concept Projects

AI proof of concept (POCs) projects are an essential first step for businesses to test and refine their AI strategies. As highlighted in our collaborative article with DataIQ, Critical 7: Scaling to Production Level AI, POCs allow organizations to experiment with AI in controlled environments, securing early wins and minimizing risk. Rob Fuller, Chief Solutions Officer at Blend, emphasizes that proving the value of AI through small, targeted initiatives sets the stage for scaling efforts.

“To successfully earn stakeholder alignment, development of any AI initiative must be tied to a business problem that needs to be solved. Executive sponsorship is an overlooked component of scaling AI. If you cannot gain champions for initiatives in the business, you’ll find yourself stuck in a perpetual loop of proof-of-concept projects that never get off the ground.” explains Rob Fuller, Chief Solutions Officer

Rather than diving headfirst into large-scale projects, a well-executed POC can demonstrate tangible business value and provide actionable insights for further AI integration.

The key here is alignment—these pilots need to tie back to business objectives, ensuring that AI delivers measurable outcomes. As we noted in our previous blog, "From Hype to Reality: Navigating the Nuance of Early AI Adoption," it’s critical that companies avoid the temptation of AI as a “science experiment” disconnected from strategic goals.

Building an AI-Ready Data Ecosystem

For AI to deliver value, it needs a solid foundation—your data. Yet many businesses face challenges with fragmented, siloed, and inconsistent data. To scale AI effectively, creating an AI-ready data ecosystem is essential.

Start by conducting a comprehensive data audit to identify gaps and silos across your enterprise. This isn't just about cleaning up—it's about ensuring your AI models have access to accurate, high-quality data. Without this foundation, even advanced AI systems can lead to flawed decisions.

Next, break down silos and integrate data across departments for seamless information flow. Unified data allows AI models to work with broader, more accurate datasets, speeding up decision-making and enhancing outcomes. Establish governance frameworks to maintain data accuracy, integrity, and compliance.

An AI-ready data ecosystem is not a luxury—it’s critical to operationalizing AI successfully. By laying a strong data foundation, your business can unlock AI’s full potential.

For more detailed guidance, check out our full article– “From Fragmented to Formidable: Building an AI-Ready Data Ecosystem”

Embedding AI into Daily Workflows

Operationalizing AI involves more than running pilot programs. It’s about using AI to optimize workflows and solve problems across departments. In the "Sparking Business Passion for AI” eBook, we see a compelling example from the vertical farming industry, where AI-powered computer vision was used to remotely assess crop health, reducing manual labor and increasing accuracy. This demonstrates how AI, when operationalized effectively, can take over repetitive tasks, freeing employees to focus on more strategic initiatives.

Embedding AI in this way is about more than technology—it’s about mindset. In our blog post, "Kindling the AI Spark," we discussed the importance of creating a culture that supports AI adoption. It starts by encouraging employees to experiment with AI tools, from media creation and research to workflow optimization and decision-making. This enables them to uncover new ways AI can enhance their productivity.

Cross-Functional Teams and AI Innovation

Operationalizing AI successfully requires collaboration across the organization. As highlighted in our eBook, building cross-functional innovation teams allows departments to share insights and discover new AI use cases. Functional teams from departments like marketing, HR, and operations can meet regularly to discuss how AI can optimize their work, while executives can focus on strategic-level AI opportunities that span the entire company.

A tiered approach, starting with foundational teams and moving toward cross-department collaboration, ensures that AI is deployed where it makes the biggest impact. AI isn't confined to a single department—it’s a tool that can benefit the entire organization, and cross-functional teams are critical for identifying these opportunities.

Managing AI Failures and Fostering a “Fail Forward” Culture

Innovation isn’t possible without failure, and AI is no exception. Blend emphasizes the importance of maintaining a “fail forward” mentality to foster an environment where innovation thrives. Companies like Google and Microsoft have long embraced this mindset, allowing employees to experiment with AI without the fear of failure. This culture of experimentation accelerates learning, leading to rapid iterations and improvements in AI models.

Incorporating this "fail forward" culture is especially important when scaling AI to production. As organizations move beyond POCs, they will encounter setbacks, and how they handle those setbacks will determine the success of their AI initiatives. The key is to learn quickly and iterate—each failure is a step toward discovering what works.

“Companies that can swiftly adopt and integrate the latest AI innovations into their workflows and pipelines gain a competitive advantage in scaling AI capabilities.” shares Oz Dogan, President of Solutions and Service Lines

From Pilot to Practice

Operationalizing AI is about far more than experimentation. It requires businesses to build a culture of data-driven decision-making, foster cross-functional collaboration, and embrace failure as a part of the learning process. By starting with POC projects, businesses can secure early wins, align AI initiatives with their strategic goals, and pave the way for larger, more impactful implementations.

At Blend, we’ve seen firsthand how companies can move beyond AI experiments and scale AI solutions that drive innovation, efficiency, and long-term success. To truly unlock AI’s potential, businesses need to operationalize AI at every level—from workflows to executive decision-making.

If you're ready to make the leap from AI pilots to enterprise-wide AI transformation, now’s the time to take that next step. Take the first step by downloading our “Sparking Business Passion for AI” eBook.

Download your e-book today!