Bienvenido al podcast Evolve: A Blend, donde las ideas audaces se combinan con la ejecución en el mundo real. En Blend, no solo hablamos del futuro de la IA y la innovación, sino que lo estamos construyendo. Uníos a nosotros para sentarnos a la mesa de construcción con los creadores, emprendedores y creadores que están dando forma al futuro.

What comes after SaaS in the age of agentic AI? In this episode of the Evolve Podcast, Steve Ashe, SVP, Decisioning at Blend, is joined by Greg DeMelo, CTO for 1:1 Customer Engagement at Pegasystems, and Ryan Serpan, Head of CX Practice at Blend, for a practical conversation on how AI, decisioning, and orchestration are reshaping marketing and CX. Together, they unpack why personalization has been so difficult to scale, what’s changing now, and how enterprise leaders can evolve their operating models for the next era of customer engagement.
