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EP 10. Future of Talent: The AI Skillset

What does it really take to move from flashy AI demos to production-ready business value?

In this episode of Blend Evolve, Caroline Caldwell is joined by Erik Wischhusen, Steven Tom, and Celia Wanderley for a sharp, future-focused conversation on how AI is changing not just the tools we use, but the way teams work, build, and scale. Together, they explore the rise of agentic engineering, why many organizations are still stuck in outdated mental models, and what it means to evolve from simply writing code to building real solutions that are trustworthy, scalable, and outcome-driven.

The discussion goes beyond productivity gains and into what is now possible with AI. From parallel agent workflows and human orchestration models to evaluation frameworks, production discipline, and the redesign of team structures, this episode offers a practical lens for leaders trying to build AI-ready organizations. It is a valuable listen for anyone navigating AI transformation and wondering what skills, mindsets, and operating models will matter most next. 

Key Takeaways:

  • Agentic engineering is changing the speed and scale of delivery: The conversation highlights a major shift from incremental productivity gains to dramatically higher throughput, with AI enabling teams to build and execute at a pace that was previously out of reach. 
  • The real bottleneck is no longer just tooling: Many organizations are still operating with old mental models, using AI in a one-task-at-a-time way instead of designing for parallel work, multi-agent collaboration, and new operating structures.
  • The role of technical talent is evolving: The future skillset is less about writing every line of code and more about defining outcomes, understanding business context, guiding workflows, and describing what good looks like. 
  • Human in the loop is important, but it does not scale by itself: The group makes a strong case that organizations need to be thoughtful about where human oversight belongs, what should be automated, and how trust is earned through design rather than added at the end. 
  • Evals and governance must be built in from the start: Trustworthy AI cannot be an afterthought. Leaders need mechanisms to measure accuracy, completeness, improvement, and reasoning from the beginning if they want pilots to become production systems.
  • AI teams should not be built as one-size-fits-all groups: Strong AI teams require a mix of capabilities, from orchestration and safety to evals, context design, and AI operations. The episode challenges leaders to think beyond simply hiring more AI engineers.
  • This is an operating model transformation, not just an upskilling exercise: One of the strongest themes in the episode is that organizations need to rethink workflows, collaboration patterns, and team design across engineering, product, design, and adjacent functions. 
  • The biggest unlock comes from an abundance mindset: Rather than simply improving existing processes, the speakers encourage leaders to reimagine how work gets done when AI makes entirely new levels of speed, experimentation, and scale possible.

Meet the Host

Linkedin
Head of Marketing

Caroline Caldwell
Linkedin
Head of Marketing

Caroline Caldwell is Head of Marketing at Blend, where she built and scaled the global marketing function to position the company as a leader in AI services. With experience spanning Oracle, Merkle, and high-growth ventures, she specializes in transforming emerging technologies into scalable, revenue-driving marketing engines. Caroline is passionate about helping enterprises operationalize AI at scale and building teams that turn bold vision into measurable growth.

Meet the Guests

Erik Wischhusen
Linkedin
Head of Data Engineering

Erik Wischhusen is a senior technology leader at Blend, where he leads engineering initiatives within our AI Engineering and Science delivery team, focused on implementing data platform modernizations, building intelligent applications, and delivering actionable insights. With more than 20 years of experience spanning engineering leadership, enterprise platform development, and system integration, Erik has led high-performing teams in financial services and digital consulting environments. His background includes data and application architecture, marketing technology, content platforms, and large-scale engineering transformation.

Steven Tom
Linkedin
Head of Data Science

Steven Tom is Head of Data Science at Blend, where he leads a fast-growing organization of AI engineers, data scientists, and business intelligence consultants delivering advanced AI, agentic, and analytics solutions for Fortune 500 clients. He is an accomplished executive with deep experience at the intersection of technology, product innovation, analytics, and strategy, with a track record of building high-performing teams, launching new capabilities, and driving business growth. Prior to Blend, Steven held senior leadership roles across education, analytics, and transformation-focused organizations, including Adtalem Global Education and Laureate International Universities.

Celia Wanderley
Linkedin
VP of Data AI Engineering

Celia Wanderley is Vice President of AI Engineering at Blend, where she co-leads the AI Engineering function and the firm’s Agentic Workflows services, helping enterprises build intelligent applications and transform business processes through responsible, scalable AI. With more than 25 years of experience across AI strategy, enterprise architecture, digital transformation, and large-scale technology delivery, she has advised public- and private-sector organizations on innovation, modernization, and AI adoption. Prior to Blend360, Celia held senior leadership roles at Bits In Glass, AltaML, and Deloitte, and was recognized with the Women in AI North America AI Innovator of the Year Award in 2023.

Explore More Episodes

Ep9. The Agentic Shift: When AI Becomes a Commerce Channel

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Episode 9 explores the agentic shift—a moment where AI moves beyond being a tool and becomes a new channel for customer interaction and commerce. As conversational interfaces and AI agents reshape how people research, evaluate, and purchase products, enterprises must rethink how they design experiences, connect their data, and represent their brand. Ryan Serpan and Jordan Cardonick join host Caroline Caldwell to discuss what this transformation means for customerexperience, measurement, and the future of digital commerce.

EP 8. The AI Paradox: Trusting Intelligence at Scale with DataIQ's David Reed

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EP 7: The Data Goldmine Hidden in Payments

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In this episode, Alex sits down with Rob and Donald to unpack how AI could reshape payments and embedded finance—making integrations smoother, speeding up transaction cycles, and unlocking new value-added experiences from network-level data (especially in travel and loyalty).

EP 6: Design Principles for an Agentic Future

Featuring

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In this episode, Alex sits down with Donald to unpack what it means to design for an agentic future—especially in high-stakes categories like financial services. Donald argues that while design principles have always existed, AI makes them non-optional: teams need to return to first principles constantly as products shift from static screens to adaptive, sometimes non-visual experiences. He also predicts a major workflow inversion: AI enables near-instant prototyping, so organizations can move from idea to experience in minutes, and then refine design intentionally rather than waiting for a long build cycle.