Customer Experience Expertise

Optimize customer experiences from the outside in

Our Customer Experience Services

Through channel-specific and omni-channel programs, we help you drive the most value for and from customers.

Optimize customer journeys across channels

Drive value from your call center strategy and operations

Design high-performing customer experiences and measure the impact

DELIVERING RESULTS FOR OUR CLIENTS

15

%

Savings in membership renewal spend due to BLEND360 non-profit member experience recommendations and strategy

14

%

Increase in conversion for eCommerce client due to Adobe Experience design and list activation

3

Pt

increase in NPS scores for Client based on refinement of customer experience based on BLEND360 recommendations

Case Study

Data Science Case Studies - Customer Experience | Blend360

Blend360 performed a member CEA and the analysis of retention drivers.

Read the full case study

Case Study

Data Science Case Studies - Customer Experience Measurement | Blend360

Developing a comprehensive measurement framework to provide executive insight for leading education company.

Read the full case study

Case Studies

Data Science Case Studies - Customer Experience | Blend360

Blend360 performed a member CEA and the analysis of retention drivers.

Read the full case study

Data Science Case Studies - Customer Experience Measurement | Blend360

Developing a comprehensive measurement framework to provide executive insight for leading education company.

Read the full case study

SEE HOW WE ENGAGE

Talk to our customer experience experts.